Last updated: September 30, 2026
Return window
You may request a return within 30 days of receiving your order.
Eligibility
To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging. For hygiene reasons, the following cannot be returned unless they arrive damaged or defective: personal care and beauty items that have been opened, intimate apparel and swimwear, and earrings.
Damaged, defective or wrong items
If your item arrives damaged, defective or is not what you ordered, contact us at marketnova.io/contact or email support@marketnova.io within 7 days of delivery with clear photos of the item and packaging. We will send a replacement or issue a full refund, including any shipping costs.
How to start a return
Contact us at marketnova.io/contact or email support@marketnova.io with your order number and photos. We will reply with return instructions. Items sent back without first requesting a return cannot be accepted.
Return shipping
Unless the item is damaged, defective or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund.
Exchanges
We do not process direct exchanges. To get a different item, return the original for a refund and place a new order.